Send an Email to: for assistance with:

  • SIMS,
  • Broken Blades
  • Hardware issues on-site and 
  • installation queries

Please include:

  • Store name
  • store ID
  • the number of broken devices / Hardware that needs attendance in-store and 
  • contact person's details (Name, Surname, telephone number). 

Courier/ Drop your broken Thumbzup Device off at the Delivery Tribe Head office 

400 16th Road Randjespark, Midrand.  Central Park Office, Block C

Address the Parcel to Ester Boke

Kindly note that if a technician is called to your stores to fix hardware/set-up on-site, call-out fees apply*