This is a technical guide that covers most of the terms used by the Delivery Tribe technicians, support team and trainer. 

Attached is a PDF document to download for your reference. Please be mindful of the environment when choosing to print. 



The process of designing and developing Web sites and other technology that can be navigated and understood by all people, including those with the visual, hearing, motor, or cognitive impairments. This type of design also can benefit people with older/slower software and hardware.



A measurement of the amount of data that can be transmitted over a network at any given time. The higher the network's bandwidth, the greater the volume of data that can be transmitted.



A program used to access World Wide Web pages. Examples: Firefox, or Google Chrome.




A feature available in certain browsers like Internet Explorer, Firefox, and Acrobat Reader; it is a shortcut you can use to get to a web page (IE and Firefox) or to a specified location within an MS Office document.



In Google Chrome it is indicated by a  on the top right.






Bring Your Own Device or "BYOD" is a business and technology policy that allows employees to bring in personal mobile devices and use these devices to access company data, email, etc.


This would be where a store chooses to allow a driver to bring their own Android device to the shop to use for Deliveree.



The name of a gateway between a GSM, GPRS, 3G or 4G mobile network and another computer network, frequently the public Internet. 

Using the Cosoft APN- Prevents the driver from accessing social media sites and making calls.


The Global System for Mobile devices. 


General Packet Radio Service (GPRS) is a packet-oriented mobile data standard on the 4G and 3G cellular communication network's global system for mobile communications (GSM)




A case-sensitive restriction means lower-case letters are not equivalent to the same letters in upper-case. Example: "cosoft" is not recognized as being the same word as "Cosoft" or "COSOFT".


When setting the APN, remember that it is case sensitive and should be typed in as “cosoft”.





A term that commonly refers to accessing a computer remotely. Our support team will request to connect to your PC or the Driver’s device remotely via Any Desk or Team Viewer.




The process of transferring one or more files from a remote computer to your local computer. The opposite action is upload.



Global Positioning System; a collection of Earth-orbiting satellites. The satellites use a GPS receiver that can tell you exactly where you are on Earth at any moment.





The physical components of a computer including the keyboard, monitor, disk drive, and internal chips and wiring. Hardware is the counterpart of software.


(The driver station, the Drivers phones and the Thumbzup devices are Hardware)



IP address:

Internet Protocol address; every computer connected to the Internet has a unique identifying number. Example:




A database where information common to a particular topic is stored online for easy reference; for example, a frequently-asked questions (FAQ) list may provide links to a knowledge base.





The process of entering your username and password to gain access to a particular computer.




A computer that is responsible for responding to requests made by a client program (e.g., a web browser or an e-mail program) or computer. Also referred to as a "file server".


The Aura server computer is usually installed in the office at the back of the store. 




Any program that performs a specific function. Examples: word processing, spreadsheet calculations, or electronic mail.


This is the Deliveree Web portal and Deliveree Driver App. 




A name used in conjunction with a password to gain access to a computer system or a network service.



User interface includes all the parts of a website, app, computer, smartphone, etc. that the user can manipulate and interact with. Display and touch screens, website menus, keyboards, your cursor—these are all part of a user interface.



Applications are types of software (also called “apps” and often used to refer to mobile device software) designed to provide a function for a user or another app. Apps include everything from web browsers, to word processors, to photo and image editing tools, to chat programs like Skype and Google Hangouts.




An API is the interface used for building web applications. APIs provide building blocks for coders to use, and then the coders put those blocks together to create the program they are trying to build. Examples of APIs include Google Maps API (allows developers to embed Google maps on web pages), Twitter APIs (Twitter has two APIs—REST, which allows developers to access core Twitter data, and Search, which allows developers to interact with Twitter Search and trends data), and Amazon Product Advertising API (allows developers to access Amazon’s product database and advertise Amazon products on a website).





UX describes the emotions, attitudes, and ease-of-use a person has when using a product or service. UX Design is the practice of using design to improve communication between a product and its user in order to enhance the user’s overall experience.




Front end describes all the parts of a website that can be seen and interacted with by users. Front end web development usually involves coding with HTML, CSS, and JavaScript.




Back end refers to the “under the hood” part of a website or web service that makes it run (this includes applications, web servers, and databases), and is typically not visible to the user interacting with the site or service.




Firewalls are systems designed to protect and secure a computer network—everything from a commercial web service to your home WiFi network—from external security risks. Firewalls monitor inbound and outbound network traffic and determine whether or not to allow the traffic through based on a user-defined set of security standards.



Routers are the devices used to connect personal computers to the internet via a service provider like cable or DSL. The device that your computer is either directly connected to via an ethernet cable or that you use to access your home WiFi network is a router.


A small picture or symbol that represents some object or function.


The pictures below are icons from the Deliveree Driver App. 




A display screen used to provide visual output from a computer, cable box, video camera, VCR or other video generating device.





A Range Extender, WiFi Booster or WiFi Extender is a device that repeats the wireless signal from your router to expand its coverage. It functions as a bridge, capturing the WiFi from your router and rebroadcasting it to areas where the WiFi is weak or nonexistent, improving the performance of your home Wifi.







Networking cables are networking hardware used to connect one network device to other network devices or to connect two or more computers to share printers, scanners etc.





The distance on coverage- usually in meters.





The Raspberry Pi is a series of small single-board computers developed in the United Kingdom by the Raspberry Pi Foundation. It is a credit card-sized computer that plugs into a Monitor/ TV and uses a standard keyboard and a mouse.