In the event that a cell phone is stolen, please bear in mind that because your cell phones have been independently purchased, Delivery Tribe cannot blacklist the device (cell phone) on behalf of the Franchisee. 


All newly purchased cell phones, therefore, need to be independently insured. 


Please Insure the phone using the IMEI number and take note of the Make/Model and where you bought it.


If your SIM cards were supplied by Cosoft, we will be able to do a SIM SWAP and deactivate the SIM on RSA web.


To do a SIM SWAP, Please follow the link below: 

 http://support.deliverytribe.co.za/support/solutions/articles/44001821630-new-sims-sim-swap 



Procedure:

Our team can assist by providing you will a cell number to the SIM that was in the stolen device (provided we have a SIM number). 


You will then need to report the loss of your cellphone also to your nearest police station.


The police are going to ask you for a reference number from your cell phone service provider,  you will use the job number of the SIM swap request as your reference as well as the device IMEI number (essentially your claim is on the device and not the SIM).


The police will then register a case and that case number can be given to insurance.