Knowing where your customers are, knowing where certain go and no go zones are as well as having an idea of traffic trends will give you the upper hand when delivering on time and in a safe manner.
Knowing your customer, how they like their food and where they are will improve customer experience and will create return business.
Knowing where your driver is keeps them safe, helps you give them directions if they are lost and helps you see where the order is so that you can communicate with the customer.
How to Assess your Team:
Currently, there are no online tests available for any modules.
Online tests only assess one's ability to recall information, this does not show true proficiency (Ability to practically use the software in support of operational duties).
Competence as defined: acceptable and satisfactory, though not outstanding. This may also be a poor indication of practical knowledge.
Practical on the job simulations prove proficiency, as defined: a high degree of skill; expertise.
For more information on how to practically assess your Driver's and Manager's Proficiency, please email Training@deliverytribe.co.za.
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