1. The driver is unable to log in to the application and receives a message stating, "Login failed," as shown below. 

Answer:  This issue occurs when the driver does not log out of the application properly. The manager or store operator can log out the driver from the device admin. Follow the instructions below: 

1. Open Deliveree Management Portal on your computer.
2. Click on the three bars on the top left to open menu. 

3. Choose Devices.
4. Scroll all the way to the bottom of the page and find the Logins today section.
5. Click on Log Out next to the name of the driver you would like to logout.
6. Try and log in the driver on his device now.

2. How do I generate a one time code to register a driver's device ? 

Answer:  

To register a driver device on Deliveree without the username and password for the store:
1. Open Deliveree Management Portal on your computer.
2. Click on the three bars on the top left to open menu. 

3. Choose Devices.
4. On the top right, click on the plus +  sign.
5. It should generate a 4 digit One Time Code.
6. Put the 4 digit One Time Code into the driver device and click on Register Device
7. It is important to note that you cannot use both email, password and the One Time Code. You need to only key in the One Time Code.