Trip History Report
This report allows you to review a driver’s trips, with each instance counted every time a driver leaves and then returns to the store with one or more orders.
Any of the trip’s ID numbers (#- first column) can be clicked to get a detailed breakdown of that trip.
Click on the trip number seen in the first column:
The trip history will detail each GPS ping recorded during the trip, with GPS coordinates and speed at the time of the ping.
Each delivery address is displayed on the map with a black house icon.(This is the customer's pin).
The stores are displayed on the map with a black location icon. (This is the store location).
Driver GPS locations and a Trip timeline are also available on the right.
Each positional update is shown as a red dot on the map.
To view the driver's journey to the customer and back to the store, click the play button on the right. The trip will be displayed by highlighting each GPS ping from start to finish.
On the right side of this report, you can click "show" and that specific location will pop up on the map on the left with the customer's name , order number and address.
EXAMPLE: Position of the driver at 08:54:47 with a speed of 50km/h
You can also view the timeline of each event in the trip by clicking the timeline tab.
When location settings are OFF and NOT set to high accuracy or when mobile data is turned off, we will no longer see positional information: Driver locations will be blank.
On the right side, under the heading "Deliveries", you will see the details of each delivery in a trip.
When this happens check:
1. That the device has enough mobile data and if using a Delivery Tribe, Flickswitch APN SIM card, check that the settings are correct.
2. Check that location setting are ON and Allowed all the time..
The order Number, customer Name, status of the delivery, and the time of actual delivery are seen here.
Click on "Order Number" to see more details of the order.
Clicking on the order number will display the timeline, delivery details, payment details, order specifics, and customer information.
To further Audit the delivery, use the audit button at the top right side of the screen.
For assistance in correctly setting up a phone, click this link:
http://support.deliverytribe.co.za/support/solutions/articles/44002148754-setting-up-a-phone
or call support on 031 880 1602
Learning Material Feedback Form
We would love to hear your thoughts and suggestions so that we can improve our training material. Please follow the link and provide us with feedback:
https://form.jotform.com/210180530919551
