A Valid delivery = A delivery where the entire delivery process was followed correctly by the driver using the Deliveree App correctly.
This will enhance customer experience and give Deliveree Operators a better idea of delivery timing and other key metrics that influence operational efficiencies.
All 5 steps have to be completed to be considered VALID. (Accepted, allocated, leave, I’m here and completed).
*Order allocated here can mean by way of Auto Assign, driver allocation to self (where applicable), or allocation from the web.
How does Delivery Tribe cross-reference this on our side?
Stores need to generate a Delivery Status report- This will show the use of Tell Customer I'm here
How does "Tell customer I'm here" work:
- The driver device needs to be connected to mobile data.
- The driver needs to have LEFT the geofence of the store.
- The driver needs to exceed a speed of 15km per hour.
- The device needs to be set up CORRECTLY- (this includes location and battery settings) More detail here: https://support.deliverytribe.co.za/support/solutions/articles/44002150838-setting-up-a-phone-support-and-settings-
- If a customer provides the store with incorrect details or a phone number isn't present the button will not work as it should.
SOFTWARE CHECKS- DRIVERS APP
• Check the version number- MUST BE THE CURRENT VERSION
• Is the device fully charged? Are drivers logged in?
• Make sure the device is registered to the correct restaurant.
• Ensure all settings are set (this can be done in-app by selecting “support”) APN, Location, Battery,
and notifications need to be set.
• Make sure the phone is using mobile data and is OFF Wifi
• Make sure there is enough data
(If the store uses Delivery Tribe SIM Cards, ensure the APN is set)
Stand-alone Store instances will generate an overview report- this will show:
Total deliveries
%delivered
%on time
Not delivered
Combo store instances will generate a store breakdown report- this will show
Total deliveries
%delivered
%on time
Average prep time
Not delivered
Stores can cross-reference all G.P.S locations of the driver device by using a trip history report.
Refer to all other reports at the store level here: https://support.deliverytribe.co.za/support/solutions/folders/44001218805
